Customer Testimonials
Excellent salesperson Jimmy Ochoa was able to find the vehicle at a price that made me Happy.
Fantastic customer service!! Miguel, Thank you so much for the service. I am very pleased!! Definitely, recommend to anyone!!
Miguel was amazing, he provided all information needed and made my decision very easy to make! Thank you!!
Nick S. is an amazing Service Rep! He anticipated solutions and me guided with the most cost effective route to properly repair my vehicle. Everything was upfront and to the point with Nick S. No scams or run arounds. Thank you Nick! Oh and he listened to the whole story took notes and connected to the right people to find a solution. Got back to me the same day if not immediately after contacting him. Thank you Nick!
I just purchased my new 2022 Maverick through Sunrise Ford. This is the second vehicle we have purchased through this dealership and we couldn't be more happy with the knowledgeable and professional sales and service staff. No hidden fees or runarounds that you might find at some dealerships. My only issue is the circular phone system that means you have to ask for the desired department multiple times. The staff in every area, however, are incredibly polite and obliging. I want to especially thank Brandon Suero for helping me complete (correct) my online order with the dealership; Raoul (an excellent ...
Calidad muy eficientes buena atención Excelente si les recomiendo este diler son muy profesionales lo recomiendo
It has now been six years that I have been taking my Ford Fiesta to Sunrise Ford in North Hollywood for service. They are always more than great. The service writers (Jessica gets an A+!) are very helpful. And, apparently, the technicians are great, also, because the charges are more than reasonable. This "little old lady" is very happy that I always can depend on Sunrise to help me keep my car in good condition.
I live in Los Angeles and I talked to 9 Ford dealerships all over southern California and three car buying services looking for a very scarce fully equipped '21 Explorer ST, which included a boondoggle to a San Diego dealership to pick up what was supposed to be my fully equipped ST. I ended up at Sunrise Ford North Hollywood where Salesman Richard Niver found the exact ST I was looking for and Sales Manager Alex Chihaia beat all other dealer's quotes. I arrived at the dealership with two great rate preapproved loans and the Finance Director Sal Medina was still ...
The owner, GM and Michael Faina all dealt with me with integrity and honesty. It?s a rough time right now for auto sales and they went out of their way to take great care of me in buying my first truck.
Had specific model in mind and they quickly found it for me. Great service!
Big change from when I purchased my 2014 Fusion. Very convenient. Several service writers. Easy drop off and return. Sunrise is a bit inconvenient as I now live in Altadena. However, I know that I will be leaving my car with a servicer that knows the vehicle. It had only 33,091 miles when I brought it in. It is likely to be driven for a long time. I'd like to be certain that when it is inspected and serviced, it will be done by employees both familiar with my car, and there to build good will with a customer.
I was a star Ford customer they were busy couldn't help me that day l called Sunrise and spoke TO Jessica Lopez she said come in I did she took of my car in a timely manner ever since then I been a Sunrise customer Jessica gets me in and out this very important TO me If I didn't know better I would think Jessica was the owner service is important TO me
Once again Sunrise Ford provided excellent repair service. Scheduled recommended services were done on my 2007 Ford Explorer and they were all done professionally and no issues. In addition, Service Advisor Nick Soriano was very knowledgeable in handling the services needed for my Ford. He was also very easy to discuss with concerning future recommended services for my Ford and what they entail and costs.
Excellent customer service as always. Services completed without any issues. Nick Soriano, Service Advisor well knowledgeable and easy to discuss services rendered and any future schedule recommended services.
I no longer live in the area but, I still have my car at Sunrise Ford. I trust their technicians and their professional staff. Their prices are fair and the service work done has always been great.
Always good service! Leslie is a great service rep!!! I said all I wanted in the first nine words making me type 25 before accepting my review almost made me leave but I'd thought I'd tell you all why!!!
Very pleased with service. Car was ready in just over 1 hour
Always great service! Easy to make an appointment, check in and check out. They are friendly and courteous; never pushy or obnoxious. The service takes a little longer than other places, but you feel like it's been done right when you leave.
Outstanding Service !!!! Great Service Advisor....Thank you..
I had a very good experience during the purchasing process of my 2020 Mustang. Miguel was very helpful as well as all the sales team. Love the car and looking to buy another car very soon from them as well.
Excellent service and the representative was very helpful.
Nick Soriano was my service specialist. So incredibly professional, helpful and knowledgeable. Nick was very communicative about how long the service would take and clear about extra repairs. Five star experience!
They found the applicable coverage fir my tire replacement and installed it while I waited two hours. It was difficult finding a working electrical outlet near an adequate table that was free to work on my computer. And there was no free coffee available.
My salesman, Joe CanDia was the nicest, genuinely warm, honest, funny, and professional car salesman I’ve ever encountered! He put no pressure on me and was informative and helpful. I bought my new Bronco Sport within the price range I wanted.
It was great coming here. Jessica was helpful and is on the ball. I always come here for my service.
Jason was such a great help in helping my find the perfect.car. I am head over heels over my 2020 ford explorer. Thank you
I worked with Joe C. at Sunrise Ford of North Hollywood to get my new 2021 Ford Expedition Max XLT. Not only do I absolutely love this cars but the folks at Sunrise were great! From the sales team, to the managers, to the finance dept. everything went completely smooth. I highly recommend!
Great dealer, great service, clean and professional. Definitely would recommend to friends and family.
The service advisor was great. Very knowledgeable and efficient.
It All went smoothly they got me the Car I wanted and then some. Top notch personalities and their finance department was 100% on it.
Nick our service advisor was great. Kept us informed and was great to work with. Repairs were done well He said what he would do and did what he said
Sunrise Ford had the vehicle in stock I was interested in (Bronco Sport Badlands). Sunrise sales team was willing to deal. Win win for all.
Quick and easy no hassle very helpfull answered all my questions I got my car back really fast didn't cause an inconvenience to my day
My experience at the dealer was Excellent and very helpful. Very easy to work with and did everything possible to reach an agreement that made me happy
Great treatment when had a major warranty repair needed. Service Writer Bruno Rivera was excellent at having a rental car set up with a quick ride when we dropped our car off. Then he kept us up to date with multi-day progress of repairs. When more time needed for more parts, he extended the rental and kept us apprised. When the car done, he had it parked near to his desk so when we came in we could easily move back over to our car...and he took rental car to return for us the next morning....and he had ...
Marvin was great, very attentive and respectful to the customer?s needs.
Mike is a great sales men, He really take care of us. very happy with the purchased vehicle.
I love Sunrise Ford! And there service department has the best customer service!
Due to COVID we wanted to get down to one vehicle. Our 2 cars each still had a year left on their lease. Miguel at Sunrise was willing to work with us when a lot of others would not. We got a great new hybrid that we love and are saving money every month as well.
Thanks for the great service!!! Chance was awesome!
I have bought 3 cars from Sunrise Ford of No. Ho. Their sales staff are accommodating and very helpful. The facility is new, bright, and clean.
Ever Pulido was wonderful. He was there for the customer and the customer needs. Had answers to all questions. Created a good "comfort zone" for the customer.
Great customer service from the front desk. Could have been faster for an oil change and battery replacement. Offer car wash and/or light cleaning when returning the car to guarantee the best customer service. Makes people want to return.
I've been taking my Ford Fiesta to Sunrise Ford for service for more than five years. They have always been especially kind & helpful. I am just a little old lady --- I know nothing about cars --- & yet, I always feel that they have never overcharged me or done anything that was unnecessary. I have been more than happy with the service at Sunrise.
My brake pedal stopped pushing down and we were driving to a cabin that afternoon. Marvin and the team worked so quickly to replace the extended warranty part so I could Still leave the same day. That meant so much to me.
Sunrise Ford really took care of us and made the process of buying a new vehicle as easy. Everyone we dealt with was friendly and knowledgeable.
Followed up quickly to my last review and met my expectations. Look forward to continuing business here. Thanks for your assistance in resolving the issues.
I called the dealers online phone but no one answered. I did not have the ability to leave a message. The next day I got a phone call from Oscar Ramos from the dealership we made an appointment and met on Friday, September 4th. I purchased a 2020 Ford Explorer. I love my new Explorer. Oscar has called me several times to see how everything was. He even called me to wish me a Happy Birthday on my birthday.
Sunrise Ford has treated me with courtesy, respect and fairness. I have leased both a Ford C-Max and now a Ford Fusion. The leasing agent was extremely helpful in getting me the best deal for my financial situation.
Oscar at the dealership did a great job with my new Ford Ranger he was knowledgeable and friendly.
From my ford sales rep Saied to the ease of negotiations, facility and patience and kindness of everyone at ford, this was A service. I recommend this Ford facility - North Hollywood
Use the dealer for recalls and for parts unavailable through independent networks. Your Service and maintenance prices are to high. Your employees are very friendly.
Excellent service, experience! Overall, they make you feel welcomed, no pressure, and very attentive to your wants/needs. I would definitely recommend to check out this store! Ask for Aldo or Miguel!
Very professional Would highly recommend purchasing a car from sunrise Ford to my family and friends .the process was very easy and finance was awesome.
I had nothing but a great experience with Aldo, Giovanni, and Mike S. Efficient, very polite, and respectful.
Great job helping me out with an issue I had with the service I had done. Thanks deena and Brittany. Great service department And customer service!
Helpful salesperson. Explained all the options and deals. Finance went smooth. The car was clean and full of gasoline when delivered.
Great experience. I definitely recommend this dealership to anyone. Very transparent with all the process
We purchased an Explorer in Feb. 2020 and one or several of the gaskets needed repair. Marvin at Sunrise Ford in Service was most helpful, the work was included in the warranty and they even rented a vehicle for us to use on their dime!
Ever was amazing ! He has amazing customer service. I will defiantly go back because of him. I will recommend my family and friends to Ever. Great service !
Marvin was very friendly and informative about my beautiful F-150. I really liked his service so I requested his card for future appointments and I recommended him as a reference for them as well.
Great service. Easy to make an appointment for next day service. Overall happy with experience. Shop and waiting area was clean. Service consultant and technician were great.
Great costumer service!!!!! Everyone was very kind and explained with detail the problems with my car. Thank you for making feel I could trust you.
Went in to have my back up camera repaired. Met by Carlos who was very kind, helpful and pleasant. Diagnostic was completed and I was told that the Camera needed to be replaced. So I will have to make another reservation and come back. No complaints. Everyone was helpful.
I’ve been a Sunrise Ford customer since 2016 and the service has been nothing less than stellar. Car salesman to finance people to service dept, all top marks.
Everything was amazing and the guy I worked with did an amazing job!
Thanks for reaching out and coming to me. The whole process took like 20 minutes, thanks alot again great job.
Have purchased several New vehicles from Sunrise, always a great deal, follow up service is also exceptional. I have also had my RV serviced there, as it has a Ford Drivetrain V10
The agent Jessica Lopez was very helpful and tried her best to work with my expired extended warranty
From the day I walked into the dealership, until my most recent service visit, Sunrise Ford continues to live up to its reputation as a top-tier dealership. I appreciate everyone in their Service Dept. for their commitment to efficiency and professionalism. Special acknowledgement to Ever Pulido, my most recent service adviser, for keeping me updated on a slew of work I had done, as well as providing my complete service history upon request. Keep up the great work!
I had a great experience again at Sunrise Ford Service last week. My 2010 Ford Escape Hybrid brakes were not working and I had it towed in. Jessica , my service advisor got it assessed and found it needed new ABS and special parts. Jessica my service advisor texted me with updates and answered all my questions . My car was fixed sooner than expected. She also worked with me that due the pandemic and my health, I could not come in ,and helped to get my car back to me. I was so grateful. I have been a customer with them for ...
Great car - the salesperson was very good, and the car itself is the smoothest one I've EVER driven!
Sunrise Ford has awesome customer service and friendly staff.
Mike in service was clear and helpful, made coming in for service very easy.
I got my battery changed. Very satisfied! Thanks very much!
My service consultant Ever Pulido is the best. Very helpful and professional.
Easy and Quick. has a enough safe space to wait for service to be finished
Shopped at Sunrise since it was Metro Ford and always had good service!
First time taking my car to get serviced there. Very pleased
Sunrise Ford always takes good care of me. I have leased several cars there ( I think it’s five) and I also purchased a used car for my son.
You can?t beat the quality and professionalism of the service team here at a sunrise Ford. This facility is the UCLA of auto repair for Ford vehicles. I?m so glad I have a place where I know the job is going to get done right the first time.
The Dealership kept my appointment. They were efficient on my check in. My car was ready faster than expected. My service writer let me know what was checked in the car and the cashier was virtuous and professional. The practiced social distancing which I appreciated very much.
Mike and the team are incredibly helpful and professional. Always get honesty, integrity, quality, and timeliness with Sunrise! We have a small fleet of vans we bring in often and I wouldn’t take my business anywhere else.
Great customer service! All service personnel are courteous and explain your needs thoroughly.
I'm very impressed with the quality of service technicians at Sunrise. The setup of the department allows for customers to have direct contact with the large service staff placed in the driveway. Great, friendly, knowledgeable staff. Even though I bought my Expedition at another dealer with an old-school service department w/o the up-to-date customer service. I will be back to Sunrise for all my service needs.eez
My 2019 Escape had a recall, I called for appointment and got in at my convenience. I was given the date, time I wanted, and who to ask for upon my arrival.
The most important is the actitud, the customer service and the friendly people there, it takes time to see the car you want, and they dont hesitage to spend that time to you. Excelent!
This dealership was large and clean and had a full garage of cars -- so many to choose from. Was approached immediately and helped. Knew what I wanted from the start, a little pushy in trying to sell an older, used model which was a little annoying but I knew they were only trying to help keep in my price range.
Mike the sales guy was truly a nice and caring guy.
Mike the sale guy made everything easy. He was very kind and not pushy.
Service rep Lou was so nice! Made sure I was taken care of and my questions were answered.
I went through Costco and I had the pleasure of working with Gary Berndt whose professionalism and sales acumen helped me lease the car that I wanted. I can't tell you how quick and easy it was. I have never been through the finance dept. so fast. Sal in Finance made it quick and easy. I was in and out of his office in an hour. I would go back to Sunrise Ford in a heartbeat! Great service, care, and concern were offered from the minute I stepped in the door to the minute I left.
Will be returning! Tigran was very friendly and helpful and took his time to find me the perfect car. This is the first time I have went to a dealer and didn't feel as if I was pressured into purchasing. Thank you for the great experience and the amazing deal!
Great service Love my Ford looking forward to the great service
Mike Owen is one of the best commercial service writers I've ever encountered in this industry. He's always looking out for our best interests and takes great care of our fleet!
They are attentive and helpful and their service is amazing. It's always been a great experience when I need to bring my 2013 Fusion in for service.
Continuing thanks to Mike and to the service department for keeping our fleet operating well. We appreciate the extra mile and value our relationship with you.
Very good service. Know same employee names Annika Jimenez ,Francisco Ortega, Mr.Oshi .and to all personal very helpful. im very happy. whit my Ford Fusion. thank you.
Mike Owen was my guy. He was the best!! I hope he will still be there the next time I need to go in for service. He deserves a raise!!!
Courteous service. Makes a customer want to come back. Kept me informed about the work being done on my suv. Service was done quickly and neatly.